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FAQ

Frequently Asked Questions

If your question is not answered below, please contact us.

Do you deliver worldwide?

Yes, we deliver around the world to 60+ countries.

Yes, please contact us or telephone +44 (0)1400 231523 and we will be happy to assist you further.

At the top right of our website you will see a flag and the currency you are using. If you wish to change this, simply click on the little arrow to the right of the flag and it will show other currency options.

If your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly. Please check these requirements with the relevant authority before placing an order.

We may at our discretion require payment by bank transfer rather than by credit card prior to shipping.

For a full list of our delivery options and prices please see our delivery information page.

Yes. We despatch all our UK orders via Royal Mail's recorded signed for service and you will be able to track your parcel's progress.

When you receive your despatch confirmation, within the body of the email we will include a link to the Royal Mail website, which will then enable you to Track & Trace your parcel. Please be aware that information relating to your order may not be available to view immediately after it leaves us – if this is the case, please try again a little later.

If you chose to have your order sent overseas, please call us on +44(0) 1400 231523 and we will be happy to assist you.

If you have chosen to have your order despatched via standard UK delivery, please allow up to 7 working days for your order to arrive. If it is already after 7 working days, we recommend that you first contact your local sorting office to check if they are holding it for you. If they do not have your parcel, please call us on +44 (0)1400 231523 and we will be happy to investigate this for you.

If you have chosen to have your order sent overseas, please call us on +44(0) 1400 231523 and we will be happy to investigate this for you.

We hope that you love our products as much as we do, but if for any reason you are unhappy with any item purchased through our website, then please call us on +44 (0)1400 231523 within 14 days of receiving your order and we will be happy to arrange a refund or exchange. If you're dissatisfied with our proposed resolution for any reason, you can raise a complaint with the EU's  Online Dispute Resolution website.

Please call us on +44 (0)1400 231523 or email info@markhuskinson.com and we will be happy to assist you further.

You have the statutory right to cancel your order, but no later than 14 working days after the day after you receive the product. Please be aware that orders are processed on the same day, as soon as payment is made. For more information, please call us on +44 (0)1400 231523 or email info@markhuskinson.com with your name, address and order reference number.

You also have the statutory right to withdraw from the order at any time after it has been despatched, but no later than 7 working days after the day you receive the product. For more information, please call us +44 (0)1400 231523 or email info@markhuskinson.com with your name, address and order reference number.

You can start and stop your email subscription with us in two ways. The easiest way to stop receiving our emails is to use the ‘Unsubscribe’ link at the bottom of the email that is sent to you. Clicking this link takes you to our website and updates your subscription status.

Alternatively, you can update your email preferences in the ‘My Account’ area. Once you have logged in to your account, go to the ‘My personal details’ to update your preferences.

Please note that we will process your request as soon as possible, but it may take up to 7 days.

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